Microsoft Outlook Integration: View Event Mappings and Logs

Before using the troubleshooting tools, ensure that:

• The Microsoft Outlook integration is configured and active.
• At least one sync setting has been enabled.
• The reservation or event falls within the configured synchronisation interval.

1. Go to Admin.
2. Select App settings
3. Select Integration.
4. Select Microsoft 365.

From here, you can access:

• Sync settings
• Event mappings
• Logs

The Event mappings page displays all events that have been synchronised between TimeEdit and Microsoft 365.

To view event mappings:

1. Open Event mappings.
2. Select the appropriate Sync mode:
   • TimeEdit → Microsoft 365 to view events synchronised from TimeEdit to Outlook.
   • Microsoft 365 → TimeEdit to view events synchronised from Outlook to TimeEdit.

3. Optionally filter the results using:
   • Status
   • Reservation ID
   • E-mail address
4. Click Find.

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Understanding Sync Modes

The selected sync mode determines which mappings are displayed.

Sync modeDisplaysTimeEdit → Microsoft 365Reservations created in TimeEdit and synchronised to OutlookMicrosoft 365 → TimeEditOutlook events imported into TimeEdit

If you cannot find the reservation you are looking for, verify that the correct sync mode is selected before continuing troubleshooting.

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When to Use Event Mappings

Use Event mappings when you want to:

• Verify that a reservation has been synchronised.
• Confirm that an Outlook event has been imported into TimeEdit.
• Check when an event was last synchronised.
• Verify that a reservation is linked to the correct Outlook event.
• Troubleshoot missing or duplicated events.

The Logs page contains information about synchronisation activity and processing errors.

To view logs:

1. Open Logs.
2. Locate the relevant synchronisation entry.
3. Review any warnings or error messages.

The Logs page can help identify:

• Failed synchronisation attempts.
• Processing errors.
• Mapping issues.
• Configuration-related problems.

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When to Use Logs

Use Logs when:

• An expected event was not synchronised.
• Synchronisation appears delayed.
• An error message is reported by a user.
• A reservation exists in Event mappings but is not behaving as expected.

Also use them in order to make sure the integration runs as supposed and are not causing any errors.

If a reservation or event is not synchronised as expected:

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Step 1 – Verify the Sync Setting

Confirm that:

• The correct sync setting is enabled.
• The reservation falls within the configured synchronisation interval.
• The relevant room, staff member, or student is included in the sync scope.

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Step 2 – Check Event Mappings

Verify that:

• The reservation appears in Event mappings.
• A corresponding Outlook event has been created.
• The event has been processed by the expected sync setting.

Step 3 – Review Logs

Look for:

• Synchronisation failures.
• Validation errors.
• Missing object mappings.
• Processing warnings.

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Step 4 – Verify Outlook Data

Confirm that:

• The room, staff member, or student has a valid e-mail address.
• The event exists in Microsoft 365.
• The event has been accepted or confirmed where applicable.

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Step 5 – Wait for Scheduled Synchronisation

Some changes may not appear immediately.

Depending on the synchronisation type, updates may be processed during scheduled synchronisation jobs.

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Outlook Event Not Imported

Only confirmed Outlook events are imported into TimeEdit.

Pending or tentative events are ignored until they are confirmed.

Reservation Missing in Outlook

Verify that:

• The reservation falls within the configured interval.
• The reservation matches any configured filters.
• The relevant object is included in the sync setting.

Changes Reappear After Being Removed in Outlook

For outbound synchronisations, TimeEdit is considered the source of truth.

Changes made directly in Outlook may be overwritten by subsequent synchronisation.

Student Calendar Changes Are Not Updated Immediately

Changes made by students in Outlook may not be reflected immediately.

These updates are processed during scheduled nightly synchronisation runs.

Using Event mappings and Logs allows administrators to verify synchronisation status, identify errors, and resolve most Microsoft Outlook integration issues without requiring additional system configuration.